Last Updated: January 1, 2019
We do not accept returns or exchanges unless the item you purchased is damaged. If you receive a damaged item, please contact us at firstname.lastname@example.org with details of the product and the damage. No returns will be accepted without prior authorization.
Return requests must be made in writing to email@example.com within 30 days of product receipt. Authorized returns must be in the original sealed and unopened package with labels intact. Authorized returns are subject to a 25% re-stock fee and return freight cost.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
If there are any questions regarding this policy you may contact us using the following information: firstname.lastname@example.org.